Refund Policy
A legal disclaimer
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Refund Policy - the basics
We take great care in preparing each of our handmade products to ensure freshness and quality. However, since our items are perishable and made to order, we do not offer refunds or returns once a purchase has been completed.
If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with clear photos and order details. We will review your concern and, if valid, offer a replacement or store credit at our discretion.
Please note:
• Refunds will not be issued for change of mind or taste preferences.
• All requests must be made within 24 hours of delivery.
• Delivery fees are non-refundable.
For any concerns or issues, please contact us directly at [your email or WhatsApp number], and we’ll do our best to make things right.
What to include in the Refund Policy
1. Introduction / Overview
• Explains what the policy is about (e.g., “We want you to be satisfied with your purchase. This policy outlines when refunds are possible.”)
2. Eligibility for Refunds
• Lists conditions under which refunds are accepted — for example:
• Product arrived damaged or defective
• Wrong item sent
• Not received at all
3. Non-Refundable Items
• Clearly say which items cannot be refunded — e.g.:
• Perishable goods (like food, dodol, kiri toffee)
• Downloadable digital content
• Gift cards or vouchers
4. Time Limit
• How long customers have to request a refund — e.g.
• “Within 24 hours of receiving the product”
• “Within 7 days of purchase for non-perishable goods”
5. Proof Required
• What you need from the customer:
• Order number
• Photos of damage
• Delivery receipt
6. Refund Process
• How refunds are handled:
• “Once approved, your refund will be processed to your original payment method within X days.”
• Or “We may offer store credit or replacement instead.”
7. Shipping or Delivery Fees
• Clarify if these are refundable or not (usually not refundable).
8. Contact Information
• Provide a way to contact you — email, phone, or WhatsApp.
9. Special Conditions (optional)
• For example:
• “Handmade items may vary slightly; this is not considered a defect.”